Leaders vs Managers Essay Example for Free

Leaders vs Managers Essay According to many scholars, management is a basically the implementation of already established processes such as planning, staffing, measuring performance and budgeting thereby enabling an organization to do well. On the other hand, leadership is entirely different. It can be described as taking an organization to the future, exploring and successfully exploiting opportunities that come up. Leadership is about having vision, empowerment and most importantly providing useful change in the organization. The main differences between leaders and managers are: the relationship between the followers and managers and leaders, how leaders and managers solve problems, and the difference in emotional intelligence between leaders and managers. Leaders and managers have a difference in emotional intelligence. A leader is an individual who strategizes a visionary and most importantly someone who inspires other people to greatness. In order to achieve this, while leading one must share their vision with the staff or people brought together to solve a problem or create a strategy. Leaders serve as role models, motivate their staff, inspire cooperation and create a community both inside and outside of the organization. They mostly follow their intuition which in most cases benefits the company and in most cases they gain followers who become loyal to them and the organization. This is a direct contradiction to managers who carry out their instructions by the book and follow the organization’s policy to the letter and as a result the staff may or may not be loyal to them. Even when the idea of a divinely appointed leader prevailed, there existed a contrary view that the leader was actually empowered by followers, this theory was analyzed by Thomas Paine â€Å"Titles are but nicknames†¦it is common opinion only that makes them anything or nothing . . . . [A]body of men, holding themselves accountable to nobody, ought not to be trusted by anybody† (1944, pp. 59-60, 63). Another major difference between leaders and managers is how their duties and relationship with their followers differ. A leader creates or rather innovates whilst the manager administers , meaning that the leader is the individual who comes up with fresh ideas in order to move the bulk of the organization into a new direction that is more beneficial and profitable. He has to come up with new strategies and tactics by keeping his focus on the horizon constantly. It is important for him to be updated on the latest trends as well as studies and the skill sets. Contrary to this, a manager simply maintains a system that has already been established and is in use. It is his duty to maintain control and ensure that things run normally and everyone in the staff is pulling their weight and contributing fully and effectively. One of the distinguishing characteristics of a typical manager is how dependent he is on the activities of a variety of other people to perform his job effectively. (Kotter, 1983, p. 360). He is rigid and unable to be creative in carrying out his duties, thereby barring him from being considered a business leader. According to Richard Rosenberg, (1992) one of the most profound examples of the difference between leaders and managers is how computers create significant changes in any organization. He illustrates how information is able to travel from top to bottom effectively without the intervention of managers somewhere in between. This shows how the difference between leaders and managers which is that managers are easily replaceable and in some cases they are not required at all to some extent. Leaders inspire greatness and effectiveness unlike managers who more or less rely on control. In other words, leadership is not what one does but actually how they respond to you. If people do not choose to join your cause then you cannot really be considered as a leader since they have inspired no one. If people do indeed join your cause then it would mean that you have inspired them, thereby creating a bond with them and the company, which is very important particularly if the organization or business is changing rapidly and needs people who believe in it to support its mission. Leaders and managers handle and prepare for problems in a different ways. Managers prepare themselves for turbulent times and during these times the primary task is to make sure that the organization’s capacity to survive and to ensure that the it maintains its structural strength as well as is capacity to survive failure and adapt as quickly as possible in the shortest time period (Peter D., 1980). Business leaders instill a staff loyalty that a manager cannot be able to because of his rigid methods and lack of spontaneity. In the case of managers, their primary job is to control their staff by aiding them to develop their assets and discover their greatest talents. In order to do this they have to know the people working for them and understand their abilities and interests. G. Lumsden (1982) describes how middle managers model themselves on top managers in a form of hierarchical mimicry: what happens is that the behavior inheritance persists. As it is passed down deeper in the organization, sans power, such behavior begins not to work so well. And at lower levels it gets muddied even further because it’s being used on individuals who don’t understand it, aren’t impressed by it, or are downright opposed to it. (p. 8) A leader focuses on the reasons why to make certain decision whereas a manager considers how and at what times decisions are made. Managers prefer to execute plans accordingly and maintain the status quo without deviating even when failures are experienced. If the company experienced failures, then a leader would learn from it and use it as a clarification point in order to get better and avoid losses in future. Levine and M. Crom (1993) in their book â€Å"The leader in you† highlight an example of leadership changes and state that â€Å"Good human relation skills have the ability to transform people from managing others to leading them. People can learn how to move from directing to guiding, from competing to collaborating and from operating under secrecy to one of sharing all of the information required, from a mode of passivity to a mode of risk taking, from one of regarding people as an expense to one of viewing people as an asset,† (P.15) In conclusion, management and leadership are not necessarily mutually exclusive. They are however different in that leadership entails inspiration as well as steering an organization whereas management is simply overseeing and delegating.

Examining The Yellow Ribbon Project On Offenders Criminology Essay

Examining The Yellow Ribbon Project On Offenders Criminology Essay Help Unlock the Second Prison, the tagline from Yellow Ribbon Project, describes that the ex-offenders, upon release from the prisons, will be locked up by the walls built up by the society. Because of the perception of the public towards these ex-inmates, they often found difficulties in seeking employment. Such prejudice and discrimination will result in ex-inmates receiving fewer benefits, not just affecting the ex-offenders, but also their families. Fi the situation does not improve, inequality will continue to exist in the society. We should then implement pragmatic solutions to alleviate the discrimination against them. Ex-offenders, also known as ex-convicts, are those who have been released from prison or those with a criminal record or history (Wikipedia). Every year in Singapore, around 11,000 ex-convicts are released back to the society (Singapore Prison Service). Some of the common offences are offences against persons such as assault, offences against property such as robbery, sexual offences, drug offences and white collar crimes (Criminal Law). Employment is one of the key indicators on whether these former inmates are able to successfully re-integrate into the society. Looking at some of the employment statistics, Singapore Corporation of Rehabilitative Enterprises (SCORE) expanded their database with 2,118 employers in their database and Industrial Services Co-Operative Society (ISCOS) has helped 3,000 ex-offenders to find jobs so far. In this essay, I seek to explore and compare discrimination on ex-offenders, especially employment opportunities, as well as its implications in Singapore with United States. After having knowledge about the issue, I will propose solutions across government, organisational and individual level. Many people would have known there are support programmes such as the Yellow Ribbon Project and other organisations such as Singapore Corporation of Rehabilitative Enterprises (SCORE), to help ex-offenders reintegrate into the society. Although these support programmes exist, we need to consider its effectiveness in helping ex-offenders to reintegrate into the society. The re-integration rate will therefore serves an indication of the level of discrimination against these ex-offenders. Furthermore, there is little interaction with between the public and former inmates as the public shun away and feel that they do not deserve all the benefits such as housing and tax benefits. It is therefore important that we recognize the existence of such stereotyping and raise awareness to reduce the degree of discrimination and to assist these ex-offenders. After these former inmates leave their physical incarceration, they are faced with the second prison, i.e. family, friends, employers and the community at large. Most of the offenders have tattoos on their body, which signifies status, power and belonging to a certain group. Because of stereotyping, we tend to group people who have tattoos as those who have committed crimes and thus, concluding that they are gangsters and criminals. We are often afraid that we might be the next victim of these gangsters and criminals that we stand a distance away from them or go towards a crowded area. On an organisational level, we can see that some employers are still unwilling to hire ex-offenders, because they believe that leopards can never change its spots. It is heartening to see the number of ex-offenders being employed have increased with the years but we cannot guarantee that they have been given equal employment rights as the others. For example, some employers resorted to background grounds before make decisions with regards to employment. From the papers, excited applicants applied for a job at the Resorts World Sentosa and Marina Bay Sands casinos, but before the official opening, at least 30 employees had to leave their job. All of them failed the Casino Regulatory Authority (CRA)s background checks and hence their contracts were voided. One of the affected employees had failed to declare his shoplifting offence. We realised that there is no difference on whether if those with criminal records declared or not, they still had their contracts terminated anyway. While we understand the concerns over criminal history as the amount of money handled in casinos are in large sum, we need to consider if these history are necessarily the best and sole predictors for future performance. Do we judge those have continuously erred and condemn that they do not deserve the chance to repent? For this case, suggestions would be to put those people who have a criminal record on a period of probation instead of sacking them. Some of the youths interviewed felt that the move by the casinos are not wrong, because we cannot guarantee that people will not be driven by greed and if there are any troubles, the public may complain and question on why the casinos were built in the first place and why were no precautions taken. Hence, it is only right to conduct background checks on them. Besides that, jobs can still be offered to them in the less risky areas. In addition, job applicants are often required to fill up the employment application form and declare that if they have been convicted in a court in any country before. Because this is usually a one-liner question, ex-offenders applications can be filtered out without considering the seriousness of the offences or even the recidivism rate of the offender. This may therefore provide an opportunity for employers to screen out ex-offenders and justify if there any inappropriate acts in the company in future. Generally, these applicants can expect that there will no reply from the company, and this may encourage them to lie about their background. If the ex-offender is caught lying, they will be automatically disqualified while declaration of their history may not be always disqualify them. We encourage all ex-offenders to be honest with the past. In the United States, the discrimination against ex-offenders is so great that they are deprived of the basic rights of voting. Without voting rights, this means that the policies and laws implemented could be against their rights. In 2008, the legislation amended the law to allow voting. Section III Why is it important for us to talk about it? The society plays a significant role in the reintegration of the ex-offenders. It is important that we recognise that these ex-offenders are human beings too. To err is human. Whether they have committed a great sin in the past or not, they still belong to the society. They are able-bodied and are eager to contribute to the society and economy. However, despite their eagerness, we shun and discriminate them, and assume that they will revert back to their old ways. In the end, the society is unable to progress as a whole. We need to prove that former convicts are assets to the society. Also, when these ex-offenders are not able to secure a job, even on short-term, to get their income, they will revert back to their old ways to get the money to survive. The recvidism rate in Singapore has remained at 25 % since 2006 (Prisons-SCORE Corporate Advance 2009) . This is much lesser than the recidivism rate in California, where 70% revert back to their old ways. It is expensive to maintain the prison as well as support rehabilitative programmes. The economic costs, which comes from tax payers increased further when these ex-offenders recidivise. The major prisons in United States, such as the one in New York, faced increased pressure to release their prisoners after minimum serving period or putting them through programmes rather than prisons. The state spends $2.5 billion a year to maintain its corrections department. Sudden surge of ex-offenders was too overwhelming and many recidivise due to insufficient and effective rehabilitative and support programmes. The revolving door is very expensive, it adds $1 billion a year to Californias overburdened penal system (Another By-Product of the Recession: Ex-convicts, TIME). Skeptical about safety, Section IV Where can we start to fix the problem? As mentioned previously, these former inmates faced discrimination in the public and most importantly, at the workplace. Without a job, they will not be able to survive and support their families, especially if they are the breadwinner of the family. When this happens, they are not able to afford basic necessities. Their families may also suffer as a result of poor education and may need to come out to work. Their spouse and children may grow up thinking why should life be so demanding and will then resort to crimes to get what they wanted. It is difficult for ex-offenders to live a better life when they are not given the same opportunities. This will continue as a vicious cycle. To reduce and even eliminate the stereotypes, prejudice and discrimination against these ex-offenders, it is important that we find out the root causes of this issue and implement various programmes and activities to encourage active participation as increased interaction may improve the perspective of the public towards ex-offenders. To begin with, organizations should organize more activities to bring ex-offenders a step closer to the public. It is hoped that through such activities, it provides both the public and ex-offenders an opportunity to interact and hence, develop a sense of trust among them. Such activities may be visit to the prisons and / or halfway houses, outdoor and indoor activities, community service projects or even, encourage ex-offenders to participate in existing events such as Yellow Ribbon Prison Run. Through interaction, it may change the perspective of the public towards them and therefore reduce the extent of discrimination. Many ex-offenders have low self-esteem and are afraid of rejection. Therefore, we should involve the ex-offenders in the planning and executing of events in the community. These events provide an opportunity for the former inmates to showcase their talents in various areas. The public are aware that it is difficult for ex-offenders to find and secure jobs. Also, from an interview with an ex-offender from Highpoint Community Services Association in 2009, I found out that employers often do not want to give ex-offenders a second chance. This outright act of non-acceptance already killed the only hope that these ex-offenders have to reintegrate into the society. As such, more organizations should start working on a campaign on hiring ex-offenders. These campaigns should focus on instilling the correct mindset of treating the ex-offenders and also their ability to work as well as any other ordinary person. As much as I acknowledge that nobody can be free from discrimination, including employers, research shows that provision work is important. In addition, more jobs seminars should be introduced to increase the employment opportunities available to ex-offenders. To enhance the public confidence in them, we can consider cooperating with companies to provide these ex-offenders transitional jobs as probationers, to start them off for several years so that they have relevant working experience, instead of merely skills acquiring in the rehabilitative programmes. After the transition period, these organizations can also help to recommend the employees to other companies. Besides the technical skills acquired from the support programmes, the programmes should also focus on soft skills such as interpersonal skills. These ex-convicts should also learn more about resume writing and interview skills, as these will help them to market themselves well. For the declaration of whether the job applicant has been convicted in court before, we should further improve on the question so that it allows the ex-offender to declare that they have convicted for which offences and also the year of conviction. In this case, the employers benefit as they can take note of the offences made, and be aware that these are not detrimental to the interests of the company and other stakeholders. This is because if the ex-offenders cause any troubles, the company will be the party that suffers the heaviest losses. Also, the job applicants gains from this as the employers are practising selective screening rather than a total elimination. There are also calls to ban the declaration box. However, I feel that the employers are right to protect their interests and the ex-offenders should be honest and convince the employers on their efforts to stay out of crime. As noted above, generally the society has the perspective that ex-offenders are likely to revert back to their old ways. Hence, it is important that we improve the rehabilitation programme to reduce the chances of such cases occurring. We need to note that the limitation of the rehabilitation programmes as decision to go back to old ways varies from the circumstances faced by the ex-offenders. If the solutions proposed above are being implemented on a long-term basis, we could see that less discrimination acts towards ex-offenders and the Singapore will move towards a much more forgiving society.

Online Ordering System Dominos Pizza Is Using Information Technology Essay

Online Ordering System Dominos Pizza Is Using Information Technology Essay This assignment will discuss about the company Dominos Pizza with the scenario Online Ordering System that the Dominos Pizza is using this system currently. Firstly, an introduction of the company and the definition of Online Ordering System are discussed. The procedure for ordering a pizza online from Dominos Pizza will be explained and the functions of the Online Ordering System, the internet database will be discussed as well. Furthermore, advantage and disadvantages will be clarified in this assignment. Impact of the technology toward the Dominos Pizza, identify and the similarities and differences of Domino Pizza covered by the module topics were discussed and recommendations for Dominos Pizza were provided and conclusion is given in this assignment. Introduction Dominos Pizza, Inc is a global pizza delivery corporation headquartered in Ann Arbor, Michigan, United States. Dominos is the second-largest pizza chain in the United States. Dominos currently has nearly 9,000 corporate franchised stores and Malaysia has 47 stores across the entire country. Dominos pizza served mainly pizza, pasta, chicken wings, breadsticks, cinnastix and a variety of beverages. In 2003, Dominos Pizza makes the Dominos Pizza officially website and online ordering facility. The Dominos Pizza guarantees the customer receive the hot, fresh and great tasting pizzas within 30 Minutes. Dominos is the only pizza company that guarantees the order will arrive within 30 minutes at customer doorstep or a free regular pizza voucher will given to the customer. Main Body Definition of Online Ordering System: Online food ordering services are websites of local restaurants and food cooperatives set up for customers to select from the interactive menus provided so as the ordering process can take place. In order for ordering to take place, any sorts of internet capable devices which support complex web pages are used. People normally use computers to access into the food websites and place an order. Similar to ordering consumer goods online, online food ordering services also allow consumer to register and uphold an account at the Dominos Pizza website in order to make frequent ordering convenient. A consumer will look for favourite restaurant, browse from available items, and select delivery or pick-up. Payments could be made via credit card or cash. Partial of the payment will be given to the online food company. The pioneer restaurants to adopt online food ordering services are corporate franchises such as Dominos Pizza and Pizza Hut. Procedure Firstly, the customer needs to go the Dominos official website, www.dominos.com.my. The registration as a Dominos member is necessary if the customer order pizza via online for the first time. First step of the register process is entering the street name to locate the customer delivery address accurately for the delivery. After registered, click on the Order Now button. A log in box will pop up on the screen asking for the customer username and the password. After login the customer is able to start to order on desired food or drinks. Once finished ordering, click on submit. An e-mail for verification will be sent to the customer. Once verified, the delivery will send to the customers location within 30 minutes. After purchasing the pizza, customer can keep track of their pizza by GPS Tracker offered by Dominos Pizza. Payment is made subsequent to the customer when the Dominos employee delivers the pizza to the customer. Function: Ordering food online is becoming a norm for restaurants which offer takeout and delivery orders. Online food ordering is designed as it is cost effective yet an efficient system to satisfy the restaurants needs. The system is also designed for its ultimate flexibility and performance. The customers will be able to access into the company existing website and browse at their menu and select and place their orders on what they desire. Once the customer has confirmed their order, the system will either email or fax the customers order to the restaurant. The online ordering system also enables customers to order days in advance and the system will accomplish the order at the specified time. The online ordering system has been constructed to handle large amounts of orders simultaneously to prevent the system overload. This system is also flexible in a way, whereby customers are able to place online orders quickly, with just a click comparing to the tradition where orders were taken through the phone. More time and cost will be saved ordering online as phone bill is charged according to the time the phone is on the line. The system was used intended to meet the requirements of all of the clients. Internet database Online ordering is easy and convenient yet they have more to improve on their online ordering system. It is good that online ordering system has linked the customers information with the database of the system which facilitates the ordering of customers. In addition, customers information could be tracked easily from their database rapidly if they are regular customers. Advantages With the escort in of the 21st century, several of individuals have found out that it is basically easier to purchase goods online. This depends on the consumers preferences. Some people feel unsecure buying items online because they cannot have physical touch or sight with the items they wish to buy. In this case, some people prefer to have the pizza straight from the oven when it is served. Online ordering provides additional customer service such as delivery to the destination that they have requested for. Customers can view the entire menu and all special offers via official website though online. The system records customers orders when purchasing has taken place. Extra services are provided to customers for example like estimated delivery carryout times and track their pizzas position using the GPS Tracker accessible on the website. When ordering via online, even throughout a busy period such as lunch or dinner time, customers would not have a problem in contacting Dominos Pizza and placing their orders. The customers just need to order via online and the system will automatically generate and put it on queue. Online ordering records and stores past records of orders made and allows the customers to view them anytime during their online ordering session. These records will store at the database. The biggest advantage to order pizza online is that the customer can save a lot of time and effort. Customers can decide to complete their orders within seconds or take their time the customer wishes. There are no time limits for them to complete their orders, thus, customers can take their time to order. Instead of planning out time in daily schedule to go out and make a purchase, the consumer can instead go to the website when they have a free time at work or at home late at night, and look up the product that the customers are considering to purchase. The customers can view the full menu and can order any combination of food while the prices are displayed and calculated as they go. It is much easier for a customer who is wished to make large and complex orders online because the customer can order in patiently, consider the options, and calculate different pricing schemes. Consequently, a customer can take a look at products late at night. Even though the Dominos Pizza stores have closed for the night, customers can place orders for the next day while the website still running and available to make pre-order. This means that even after a long day at work and going back home to meal with family, the customer still have time left to go online and look for the product they want to purchase. The Internet is there is open 24 hours 7 days, and is always willing to let the customer to come make pre-order. By going online, the customer do not have to worry about the hassles, such as when they decide that it is time to check out, they do not have to waste the extra time queuing in line. By ordering online, the customer can also take advantage of deals that are only offered to online customers, and often find products that wouldnt be available at a walk in store and special offers are given to online customers. Customers who order pizza online are proven to order more because they dont feel hasty while ordering, as the customer often does over the phone when using phone order. In addition, online ordering increases the amount of customers who visit the Dominos Pizza official website. It also gains customer satisfaction and loyalty throughout the company. Due to its convenience of online purchasing service, customer purchase frequency also may increase. The company eliminated or reduced labour costs associated with manual order taking due to technology computerize replaced labour usage. For the Domino Pizza Company, the online ordering system accepts both online and traditional coupons to attract more customers. Mackay (2008) claimed that Customers who order on the web tends to order more because they have a menu in front of them. With internet, there will be fewer errors on the orders or miscommunication among customers and the employee who taking orders. Compare to phone call ordering, online ordering pizza make fewer mistakes. When during the phone call order, the customer may order wrong item without realizing it. The pronunciation of certain words might lead to order the wrong product. Besides, it provides timely service. The system examines all food orders prior to the completion and corrects human errors. Also, with this system, the registration of online guests is utilized to create valuable marketing campaigns. Online Ordering provides the wonderful solution for office lunch orders. The customers can orders without the hassle of using phone call to order the pizza. The customer can take their time and get the pizza in time. The Dominos Pizza website guarantees that the message, promotions and add-on offers are well delivered to the customers. In financial factor, online ordering system increase the efficiency and cost effectiveness of the ordering operations. For the advertisement, it can create easily or upload promotions to the Dominos Pizza website. For instance, this system can increase the customers guest check automatically by customer email by suggesting upcoming sells for additional products. Online ordering increases in sales of goods in the Domino Pizza Company. Disadvantages The trend of shopping online, especially ordering pizza online has gradually been significant in the last decade and online sellers are expected to have improvements on the volume of sales after website features and services altered. There is no doubt that the customers can find great deals online and so many different products which may not be even available in regular stores. By the way, there are certain disadvantages of online ordering. Normally when we shop from a regular store, we can go directly to a salesperson face-to-face to enquire and clarify our doubts regarding the food we ordering. It is possible that customers would have a wrong idea of what the products and services is about as the customers and the employee cannot deal face-to-face for a clear explanation. Another disadvantage is that a lot of companies which sells online state that customer have to pay for the shipping and delivery charges depending on the weight of the product the customer orders. Only a few companies with websites offer free shipping services while some companies provides free shipping services only if the customer has a total purchase of prices exceeding a certain amount. The shipment fee charged often is one of the reasons that customers would not like to order goods online and does not guarantee that the goods delivered will be in good shape. However, a company must consider on the target market they would like to focus on promoting their products and services to. The elderly are most unlikely to order goods online due to their knowledge of operating a computer. Therefore, if the target market includes the elderly, a traditional service has to be provided to them. Online connectivity issues are the greatest disadvantage for online ordering. The customers add items in online shopping cart, enter information and press submit. The confirmation screen might time out when the internet has an unstable connection. The online customers would not know whether the order has been made or not while reloading the page may cause several billing or several orders. Moreover, customers may also make human errors, such as ordering the incorrect item. This can occur when the customer attempts to place an order. The customer may have accidentally clicked on the wrong item while placing their orders through the website. Even if the consumer clicks on the correct product and provides an accurate product number there may still be mistake made in the ordering process if there are options associated with the item. This problem can be rather disturbing because the consumer will get agitated when the incorrect item is received and therefore, loses customers loyalty towards the company. Another disadvantage is that purchasing online would mean that personal information has to be given to the company when purchasing is taken place. Some companies take advantage of this feature. By purchasing on the Internet, the customer would have to take the risk of having their information taken by online companies and misused. Though this is a very rare occurrence, it is more likely to happen online, than in person. To avoid personal information from being exposed, customers would usually look for a trustable company to purchase goods from. More often, what people dislike about online purchasing is that delivery services are only restricted to certain areas. As a result, people living in rural areas are at a disadvantage whereby they will need to go to the destination whereby the company is able to deliver. Impact of the Technology Dominos Pizza is the first pizza delivery company that launch online ordering system and one of the most recognizable pizza brands in Malaysia. Online ordering has been great in this era of time, where communication taking place thru the internet. The company stated the pizza that order via online in Malaysia take up about 8 to 10 percent of the overall sales. On average, Dominos sells over one million pizza daily across the global. The technology helps the Dominos Pizza gain great revenue over other competitors like Pizza Hut which offer online delivery service as well, McDonald and Nandos which order by phone call. Technology has hastily taken over many jobs whereas technology also creates new jobs towards the organizations. Due to the implementation of the online ordering system for the Dominos Pizza, the company might require some web developer to maintain the website and the database. The organisations leadership and managers need to be change and they recognise the need to adapt and change in response to their vision, aim, shareholder expectations and consumer tastes for example the Dominos Pizza need to set new regulation and IT code of conduct to manage the Dominos Pizza website. Internet Application Similarities Dominos Pizza makes use of E-commerce, meaning transactions over the internet, ordering food online can be an example, pizza- a customers favorite, and additional menu items includes chicken finger`s, fresh salads and sandwiches. At the end we all enjoy all the benefits that the internet serves to the Dominos Pizza. The Domino`s Pizza uses a high-speed connection to access the internet, and with use of the internet they have a domain name, www.dominosoline.com. By the use of the internet is the ultimate tool in marketing, means they can reach an even wider population. Domino`s have they own website that they operate on is secure and hence digital certified thus providing the user to browse safely. They have built secure internet architecture to safeguard the data that they collect online, example can be advertisement boards. The Dominoes Pizza uses internet browsers to surf the web and consists of other useful features which are used to make ordering a pizza as easy as possible, apart from that you can do everything on their site from browsing the menu and ordering a special pizza`s and furthermore tracking the customer pizza in real time from order to delivery. Differences In terms of difference we see that E-mails sent to customers by the Domino cannot be replied back therefore it help in eliminating the risk of acquiring any Spam without the need to make use of freeware or encryptions. This System does not incorporate chat services, newsgroup or message boards to any user. The System does not incorporate any file transfers over the internet, be it downloading or uploading. Recommendations According to the similarities and the differences, we see that the advantages and the disadvantages of using ordering online; several recommendations are advised to be considered by Domino`s Pizza for them to enhance their services and operation and performance. Ordering food online should be more dynamic and helpful to the customers by enabling them to send instant messages to the customers notifying them on cancelled orders via emails, phones or fax informing them about the dynamic change, and providing them with other feasible alternatives. The interface of the ordering food online should be implemented to support more functionality like incorporating tighter security measures. This will allow the user to have more interaction with the system and test the system of its fullest potential. Ethical Legal Issues Computer Ethics Computer ethics is the moral guidelines that govern use of computers and information systems. For example, unauthorized use of computers and network, software theft, information accuracy, intellectual property rights which is the rights to which creators are entitled for their work, codes of conduct and Information privacy According to James H. (2000), computer ethics is the study of the nature and social impact of computer technology and the corresponding formulation and justification of policies for the ethical use of technology. Information privacy is one element of the computers ethnics. Dominos Pizza Malaysia acknowledges and respects the privacy of individuals. This policy covers the personal information that Dominos Pizza and its franchisees hold and locate the way in which Dominos Pizza and its franchisees will use, manage and protect the customer personal information when the customer visit any of Dominos Pizza websites, or place an order with one of the stores. In additional, Dominos Pizza is concerned about the information accuracy of customers. Dominos Pizza will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date. The customer can access and request correction of any personal information concerning the customer at any time. The customer may also request that the personal information be deleted at any time. Dominos will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Cookie A variety of ways to safeguard personal information is installing a cookie manager to filter cookies. A cookie is a small data file sent from a web server that is stored on the computers hard drive. Cookies allow the customer to recognize their computer while the user is on the website and customize the customer online experience and make it more convenient and browse the website browse faster for the customer. This file enables to track visitor to the website and records certain data concerning that visit, such as the web pages that the customer viewed in order to access to the website. The use of cookies by Dominos Pizza enables the server to record the customer preferred language for navigating the website and improve the functionality of the website. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. Most web browser applications for example Microsoft Internet Explorer have features that can notify the user when the computer receive a cookie or prevent cookies from being sent. If the users disable cookies, however, the user may not be able to use certain personalized functions of the website. Encryption When Dominos Pizza receives or sends data via its website, it uses recognized industry standard encryption technology. Encryption is the translation of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file, the authorized person must access to a secret key or password that enables the user to decrypt it. Unencrypted data is called plain text whereas encrypted data is referred to as cipher text. Dominos Pizza is using Voltage Securitys Secure-mail encryption package to protect internal and external company e-mails. According to Anderson (2007), the manager of network security of Dominos Pizza, he claimed that the move is part of a corporate-wide data loss prevention initiative to avoid accidental loss of private or proprietary information. He realised that e-mails being sent to partners and suppliers, such as insurance providers, may contain information like social security numbers that must be encrypted before sending. The decisions about encryption will be made based on pre-set policy, not by individuals on a one-off basis Secure-mail will automatically flag e-mails with sensitive data and encrypt them automatically prior to sending. Recipients will be able to read protected messages without having to download and install client software. This image show how the encryption works Image Source: http://www.outsourcing.st/uploads/images/public-key-encryption-example.gif Privacy Laws Privacy laws have been set by Dominos Pizza for example like how Dominos Pizza collects customer information and how they use customer information. As Dominos Pizza continuously improve and expand their services, the policy might change from time to time. Whenever necessary, check the website regularly to stay informed of any updates. The policy is effective as from December 2009. Dominos Pizza reserves the right to modify or supplement the policy at any time. If a material change to the terms of this policy is made, Dominos will post a notice on its homepage and a link to the new policy. Dominos Pizza does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to the customer. Dominos Pizza may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive the customer personally identifiable information for that purpose. Personal information that the customer submit to Dominos may be disclosed to a third party such as the suppliers who are employed to provide some of the services such as mailing houses. For example, if the customer place an order via our internet order system, the customer details will be passed on to VeriSign, who receive the customer credit card details for internet order payment. VeriSign is a secure internet payment gateway that secures the customer credit card number during transmission. Dominos will not collect, use or disclose sensitive information such as information about racial or ethnic origins or political or religious beliefs except with the customer specific consent or in the circumstances permitted in the Malaysian privacy laws or any other related laws in Malaysia. Recommendation The customer can protect their privacy by fill in necessary information on registration forms, rebate and warranty. The customer can limit the amount of information provide to the websites, fill in only required information. The customer is encouraged to set up a free e-mail account and use this e-mail address for merchant forms such as ordering a pizza. In addition, sign up for e-mail filtering through the Internet service provider or use an anti-spam program, such as Brightmail. Do not reply to spam if necessary. Security Before I start to write about similarities and differences between the security issues and dominos pizza ordering online, we should know the first goal to security issues keep users safe and dominos pizza online need this service to save customers information from loss or damage. Similarities All of the security that Dominos Pizza executes and makes use of it is to win the customers reliance. Dominos company try always to gain the customer and security companies by providing appropriate for the users. All of them looking for renewal ideas, offers and Inventions like new recipes for pizza and such us security program scans the files and codes and automatically pass to the company site on the Internet and to compare these codes and the company will renew the information. All of them need the computer. Viruses, worms and Trojan horses hurt the security and hurt dominos pizza online also because dominos company using internet and company want save Privacy such us security the amendment or change within the Software Protection. All of them has specifically plan. All of them use internet explain, dominos use internet to make ordering easy for all people who using internet and also order what over the people want from dominos. Security fabricate because the people how use internet need to save the information also dominos company need the security to save data from steal or loss. Challenge and Competition. Security companies compete with each other in the services companies provided for the user to gain users satisfaction and also dominos company using advertisement in TV, newspapers and web sites compete with dominos many companies and restaurants such as pizza hut stubborn challenger for dominos. Differences: Security issues Dominos pizza online Security is software. The main benefit of the program is a firewall that works to protect the device during work on the Internet and this wall protects you from hackers Dominos pizza is restaurant best services through company web page Security is very important and indispensable to save the information away from the players and hackers. Dominos pizza is not important, because there are many restaurants that provide the same services also, therefore one cannot loss anything from not eating from pizza rest restaurant. Protection service and Information systems and prevent any person from entering except by permission of the user to our system Service request and this service is available to request through the website Problems in security: All off Virus Anti-Virus, Kaspersky, Nod32, Norton and AVG did not reach full perfection each of them has many flaws and errors such us program size and some of them has the property to delete without permission from user or some of this make system slow. Conclusion Stepping into the world of modernization, majority of the services are being computerized and programmed in a specific system to simplify and reduce labour work. It is a wise decision for Dominos to adopt online food ordering system due to its convenience and user friendly. Dominos website which provides online ordering also have saved profile of signed up customers, including full name, contact number and also complete address for delivery. It prevents mistakes of jotting down the details if customers order through phone call. Besides, Dominos have also kept a record of previous orders so that customers can refer to previous selection of their favourite pizzas. This online ordering service will undoubtedly attract more customers because Dominos allow customers to place an order via internet today and request for delivery on another day. The delivery time is also available at any time according to customers needs from 11.30am till 11.30pm. Another great service provided in online ordering service is Dominos have specifically engineered the Great Pizza Service Tracker that provides customers an up-to-date status from the moment customers place orders to the moment the pizza leaves the store. The status starts from order placed, preparing, baking, boxing, packing, ready for delivery, and lastly the pizza is ready for delivering. In conclusion, Dominos has successfully keeps their customer loyal is partly due to the wide usage of online food ordering service. This service has not only minimize mistakes while placing an order, it has also provides maximum satisfaction for customers during the selection of food. Recommendation According to our research about Domino`s Pizza, several recommendation are advised to be considered by the company to improve their services and operation performance: Planning Domino`s company needs an effective advertising structure or plan, in this case it will improve customer relations. The domino`s company needs to increase the speed and efficiency of pizza making, therefore means that they can cope with larger amount of customers and having long customer relations. Performance management Domino`s company should check how the employees are doing for example how they analyze the performance of the company. Employees are required to interface directly with the customers to improve better understanding; another thing is that the employees need to make certain decision in the company rather than waiting to be told what to do and how to do. For Domino`s to be successful, the employees need to work hard so that they can reach the objective the company. I will recommend the employees should be made happy for example, good working condition and to be treated fairly. Vision Domino`s company needs to improve on their sales which at the end will inevitably lead to more profit and fame also. The Domino also has to break in and expand and do well in the Malaysia market.

Essay --

Throughout Jewish History we have seen significant transitions from 2,000 B.C.E. to 1492 C.E. These transitions changed many different aspects of Jewish life. There are three specific events or turning points that caused tremendous change in Jewish life and had many ramifications. These three events were the Formation of the United Monarchy, the Rise of Hellenism and the Golden Age of Spain. Each of these transitions impacted Judaism in different ways that changed it forever. The different groups of people involved changed different parts of Jewish life including linguistics, politics, traditions, and literature. The United Monarchy took place between 1020 and 921 B.C.E. It was the transition between a tribal society and an actual form of government. In this monarchy, Samuel appointed Saul to be the first King. Saul was replaced by King David and eventually was followed by Solomon. This era was the most documented era throughout Biblical history. During this time period, David was God’s right hand man. Jewish people believed that the Messiah was once a living King somewhere in the Davidic bloodline. They believe the Messiah in the Bible was a human King. The word Messiah means â€Å"anointed one†. David is the one who brings together loose tribes into a government. He institutes many new things like scribe culture and census records. This becomes known as the prototype for the ideal Jewish monarch. He establishes the city of Jerusalem or the â€Å"City of David†. His legacy becomes a major theme in Jewish history. Through him, the First temple was built for worship and f or sacrifice in 950 B.C.E. This temple was extremely important to the Jewish people. It was the center for worship and politics for the kingdom of Judah. The Babylonians e... ...ed, you sent Seraphim to tell him of your great goodness. They sat down beside me and then Michael said: â€Å"This is God’s message who pleads your cause: ‘On the day that you cross waters of sorrow I am with you. When the enemy draws near, the rivers will not drowned you.’ † These three transitions had a huge effect on Jewish life in many different ways and were major turning points in Jewish history. In all three of these periods the Jews underwent many changes in their lives in many different categories. Although massive changes were made, in each of these eras the Jews somehow managed to keep their cultural identity even while adapting to other ways of life. They never lost sight of their heritage. Therefore, the Formation of the United Monarchy, the Rise of Hellenism and the Golden Age of Spain were the three most important points of ruptures in Jewish history.

Spanish Food Essay -- Food Culture Cultural Research Papers

Spain, the third largest country in Europe, has a strong history and diverse culture dating back to when the Iberians first inhabited the land. The country lies between the Mediterranean Sea and Atlantic Ocean and the land ranges from mountains to meadows. Over hundreds of centuries, many different civilizations have inhabited the land influencing the people there today. From the Visigoths and Celts to the Romans of the Middle Ages, Spain has received a rich history and background. One of the strongest of its cultures is the food. All of these cultures brought a particular type of food and combined and blended with the food that exists there today. Spain is very popular for olives, vineyards, and citrus fruit. Another well-liked food is garlic, including varieties of peppers and spices. Once spice specifically—golden saffron—is essential in many recipes, including the Spanish Paella. There are many distinguished Spanish foods that encompass the daily life and culture of the country. The tapa is a way to sample a variety of Spanish foods. This method of eating is the cornerstone of Spanish cuisine. A tapa is a small dish of food, similar to an appetizer in the United States. Mainly in bars, they are served throughout the day. No single food makes up a tapa; it can be seafood, vegetables, or meat. Tapas normally are eaten primarily at two times of the day. The first is at or around 1:00pm for an early-afternoon snack. Normally, tapas are served prior to a large afternoon ...

Gamer: violent video games Essay

Everyone nowadays plays video games. From kids to adults, we all go through the phase of video games. Some are violent others aren’t. So which ones are good for you and which aren’t? Well I believe that video games in general are just games. They do not harm anything or anyone. Violent video games do not cause violent behavior. Just because you go around shooting people on a television doesn’t mean your going to run around the street killing people. This misconception is often misunderstood. It’s just a game. Your sitting next to your television pushing buttons on a controller. Let’s say your playing a violent war game like Medal Of Honor. This game is based off of World War One and World War Two. Of course there is a lot of killing involved, but during a war isn’t that what you expect? Besides the whole killing factor I personally believe that these kinds of games are benefitial. You get to learn what weapons were using during that time period, you learn key events, and most of all you get a historical background of the time period covered. To me this is a unique way of learning. The younger generation tend to play war-like games, which in my opinion is really good. Young kids like shooting and action, but what they don’t know is that they are actually getting more than just that. They are learning what made the United States today. People often look past all those details and just argue that violent video games cause violent behavior, but I am at disbelief. Another reason why I think violent video games don’t contribute to violent behavior is because there is actually no scientific proof. There is no proof out there that violent games cause violent behavior. So what’s wrong with a little bit of machine gun action? Nothing. Nothing at all. In fact some studies show that violent video games actually help with stress and help you relax. Lets say your coming home from work and you had a miserable day. Your boss made you angry because he made you stay late. So you turn on your video game system when you get home ,and decide to shoot some people in the game to help you deal with your stupid boss. So instead of fighting your boss you get to take it out in the video game. It helps you meditate and get your feelings out in an unrealistic envirnment. It’s just too much fun. Who wouldn’t want to run around in a game and blow stuff up? I mean it’s not like I can just go down the street to the store and ask if I could purchase an rpg. Violent video games don’t affect people that way. Ask someone next time, what is the difference between a violent video game and a violent movie? There is none. Only difference is in a video game you have more control than a movie. More control is more fun, and more fun is always good. Just think about how many people just purchased the new GTA 5. That game is probably the most violent game ever produced, and yet people are still staying sane. In my opinion, violent video games have nothing to contribute to violent behavior. Violent behavior is adopted from real violent experiences or encounters. If someone wants to go run down a street and kill someone they will. A video game does not determine that, and never will. We have plenty of pshycos in this world to worry about some video games. Let the people who want to play them. play them. Violent or not at the end of the day it’s just a game.

A close evaluation of the Character and actions of Lady Macbeth Essay

This is an evaluation of Lady Macbeth, in this I aim to cover some points about her character and actions throughout her existing part in the literature. Firstly we can see that she has big plans for Macbeth to kill Duncan in order for him to become king of Scotland, the way she tries to tempt him is also interesting, with such a lines as â€Å"look like th’ innocent flower, but serpent under’t† Which is basically saying that he must act all innocent but is actually going to kill Duncan, this shows how she is cunning, and plotting treason for her husband and herself. Then we come to her encouraging him to kill Duncan, she does this by attacking his manhood, by claiming he is a coward this can be seen in a quote such as â€Å"and live a coward in thine own esteem, letting ‘I dare not’ wait upon ‘I would’ like the poor cat i’ th’ adage?† This is just Lady Macbeth telling Macbeth that he is a coward and is afraid of his own self, which Macbeth is quite enraged about and decides to follow through with the plan and kill Duncan. Lady Macbeth then takes it upon her self to apply pressure on Macbeth to kill Duncan. This can be seen by her use of persuasive language to convince him that everything will go according to plan. † What not put upon his spongy officers, who shall bear the guilt of our great quell?† This is Lady Macbeth reassuring Macbeth at the fact that they can frame, quite easily, the chamberlains of Duncan. This is show’s her unquenchable thirst for Macbeth to become king is emerging strongly. She then helps to plan their reaction the morning after the brutal elimination of Duncan and how they can pass the blame onto the guards. The quote â€Å"Who dares receive it other, as we shall make our griefs and clamour roar upon his death?† These words are Lady Macbeth saying, â€Å"Who would dare to think otherwise about the guards killing Duncan, when we make it look as if we had no idea about it and act so shocked on the discovery of his body that we make a big fuss about it ?† However, all of the above may seem like she is in control, but she doesn’t actually carry out the murder, this could be for a few reasons, these are: If the murder went wrong it would be Macbeth how would be directly guilty and so leave her in the clear, she could have also been scared to do it for the simple fact that she wouldn’t be able to (mentally). She may not want to get involved because if Macbeth’s mental state and grip on reality slipped, then she would go down with him if she got involved so she would have to keep a strong head for both of them. These reasons can reflect many of her personalities such as being quite selfish and letting Macbeth get caught for the murder if it went wrong, but it also shows that she knows if she does it that she may start losing her grip upon reality, this makes it clear that she has awareness of her capabilities in respects to murder. After the murder of Duncan, Macduff discovers that Duncan is dead and has been murdered, Macbeth responds to this in a manner of rage and shock and then proceeds to slay the two chamberlains that Macbeth covered in Duncan’s blood and their daggers after the murder. He does this perhaps out of rage or possibly for cover to hide his conspiracy with is wife, perhaps to make her pleased that he can think on the spot. This however leads to Lady Macbeth fainting, whether this is due to the fact that she is also covering up her involvement with the murder, or sheer shock from hearing that Macbeth has killed the two chamberlains. Either way it means she is already trying to wash her hands from the murder. But it does appear to work, as they are concerned for her health rather than her participation to the murder. Also just before Macduff may have the chance to question her she cries for help, this once again shows of her quick thinking and cover of her part in the murder. In conclusion Lady Macbeth is one of the most controversial characters. She can be viewed, as a woman of strong will who is ambitious for herself and who is perceptive enough to recognise her husband’s strengths and weaknesses, and callous enough to exploit them. We see her in her commitment to evil and in her realisation that the acquirement of the Kingship of her husband has not brought her the happiness she had aspired for, and finally, as one who breaks down under the anxiety of the murder. Others see her as a woman ambitious for her husband whom she loves. She recognises the essential good in him, and feels that, without her, he will never win the Crown. She allies herself with the powers of darkness for his sake, but her congenital femininity breaks down under the strain of the unnatural murder of Duncan and the alienation of her husband. She is seen as simple and realistic where Macbeth is complicated and imaginative. She can see what must be done as he visualises the consequence.